SMS Messaging Terms & Conditions

SMS Messaging Terms & Compliance

  1. Program Description: is a property management service that helps owners rent out their properties to prospective tenants. This messaging program sends messages to customers who have contacted us through our website at or via our forms, and who have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. You will receive messages that answer inquiries you bring to us, along with scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

  2. Cancellation Instructions: You can cancel the SMS service at any time. Just text "STOP" to [PHONE NUMBER]. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  3. Support Information: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at (615) 544-6513.

  4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

  5. Message & Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages to answer inquiries that you bring. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

  7. Age Restriction: You must be 18 years or older to participate in our SMS program.

  8. Privacy Policy: If you have any questions regarding privacy, please read our privacy policy: https://www.chellanashville.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.